Privacy Policy

At SparkleWash Pro, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website or use our services. Please read this policy carefully to understand our practices regarding your personal information.

Information We Collect

We collect several types of information from and about users of our website and services. This includes personal information that you provide directly to us, such as your name, phone number, email address, and any other information you choose to provide when booking appointments or contacting us through our website forms. We also collect information automatically when you visit our website, including your IP address, browser type, operating system, referring URLs, pages viewed, and the dates and times of your visits.

When you make an appointment or inquiry about our services, we may collect details about your vehicle, including make, model, year, and any specific service requirements or preferences you communicate to us. This information helps us provide tailored services and communicate effectively about your vehicle's care needs.

How We Use Your Information

We use the information we collect for various purposes related to providing and improving our services. Primarily, we use your contact information to respond to your inquiries, process appointment bookings, and communicate with you about our services. This includes sending appointment confirmations, reminders, and follow-up messages to ensure you receive the best possible service experience.

Your information helps us improve our website and services by analyzing usage patterns and understanding customer preferences. We may use aggregated, non-personally identifiable data to conduct research and analysis aimed at improving our service offerings and customer experience. Additionally, we may use your contact information to send you promotional materials, special offers, and updates about our services, but only if you have consented to receive such communications.

We also use collected information to maintain the security and integrity of our website, prevent fraud, and comply with legal obligations. This includes monitoring for unauthorized access attempts and ensuring our systems operate securely and efficiently.

Information Sharing and Disclosure

SparkleWash Pro does not sell, trade, or rent your personal information to third parties. We may share your information only in specific circumstances necessary for business operations or legal compliance. This includes sharing information with service providers who assist us in operating our website, conducting our business, or servicing you, provided these parties agree to keep your information confidential.

We may disclose your information when required by law, such as to comply with a subpoena or similar legal process, or when we believe in good faith that disclosure is necessary to protect our rights, your safety or the safety of others, investigate fraud, or respond to a government request. In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity, subject to the same privacy protections outlined in this policy.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. Cookies are small text files stored on your device that help us recognize you on subsequent visits and remember your preferences. We use both session cookies, which expire when you close your browser, and persistent cookies, which remain on your device for a specified period.

You can control cookie settings through your browser preferences and choose to refuse cookies. However, please note that disabling cookies may limit your ability to use certain features of our website. For more detailed information about how we use cookies, please refer to our Cookie Policy.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption of data in transit, secure server infrastructure, access controls, and regular security assessments. However, please be aware that no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it in accordance with our data retention policies.

Your Rights and Choices

Under applicable data protection laws, including the UK General Data Protection Regulation (GDPR), you have certain rights regarding your personal information. These rights include the right to access the personal information we hold about you, request correction of inaccurate or incomplete data, request deletion of your personal information in certain circumstances, object to or restrict our processing of your data, and request transfer of your data to another service provider.

You also have the right to withdraw consent where we rely on your consent to process personal information, and the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe we have not handled your data properly. To exercise any of these rights, please contact us using the information provided at the end of this policy.

If you wish to opt out of receiving promotional communications from us, you can do so by following the unsubscribe instructions included in each marketing email, or by contacting us directly at +447662178659. Please note that even if you opt out of marketing communications, we may still send you non-promotional messages related to your service appointments and our business relationship.

Children's Privacy

Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child under 18, we will take steps to delete such information from our records as quickly as possible. If you believe we may have collected information from a child, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will revise the "Last Updated" date at the top of this policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website and services after any changes indicates your acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: